Harmful program distributed through e-mail

Hackers are trying to play on business' fear of legal action from customers to trick them into downloading a harmful program distributed through e-mail.

The e-mails purport to come from the Better Business Bureau, an organization that monitors and arbitrates disputes between consumers and businesses in the U.S. and Canada. The e-mails assert that a customer lodged a complaint against the recipient's business, according to a warning on the Web site of Websense, a security vendor.

The e-mails contain a Microsoft Word attachment with the text of the supposed complaint and instructions for how to respond. But embedded in that document is a keylogging program that captures data on the victim's computer and then uploads it to a server in Malaysia.

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